We will connect you with or forward your complaint to the appropriate federal regulator for the bank or institution involved in your complaint.
If your complaint is against a financial institution that the Federal Reserve supervises, it will be investigated by one of the 12 regional Federal Reserve Banks.
As the Reserve Bank investigates each issue raised in your complaint, it will:
Ask the bank involved for information and records regarding your complaint.
Determine if the bank's response addresses your concerns.
Send you a letter about its findings.
The Reserve Bank may also contact you to request additional information necessary to complete its investigation.
The Reserve Bank will let you know if it finds an error or a violation of a federal law or regulation. Investigations typically take 30 to 60 days to complete. If more than 60 days have passed, the Reserve Bank will contact you to let you know the status of its investigation. Please note that it may take several months to investigate more complex complaints like those alleging illegal credit discrimination.
