If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Consumer Alert

*ATTENTION* The Federal Reserve Consumer Help Center is experiencing issues with its fax system. If you wish to fax a complaint, please call 1-888-851-1920.

COVID-19 Scams "When will I get my third stimulus check?". "Will I get an actual check this time or a debit card?". You may have similar questions about the third round of Economic Impact Payments (EIPs) extended to millions of Americans recently. Like the first and second round of payments, certain eligibility criteria had to be met to receive an EIP. See the FAQs on the Internal Revenue Service's website for the most up-to-date information on EIPs. You can also check the status of your EIP using the Get My Payment tool.  

Are you having difficulty making mortgage payments due to COVID-19 and have questions about forbearance? Maybe you're already in forbearance and need help with next steps. This video from the Consumer Financial Protection Bureau has important facts about requesting mortgage forbearance. You can also go here to learn what to expect when forbearance ends. See FAQs on the COVID-19 Resources page for additional details.

Frauds and scams are on the rise and it's important to learn how to protect yourself from them. The Federal Reserve will never contact you via unsolicited calls or emails asking for money or personal information. For more details on common scams using the Federal Reserve's name, please visit the Board of Governor's website. You may also visit the Frauds and Scams section of this website for tips on recognizing and avoiding other types of scams.   

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Contact Us

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: (800) 877-8339 (via a relay service)

Mail: PO Box 1200

        Minneapolis, MN 55480