If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Consumer Alert

National Consumer Protection Week is February 28 - March 6 and the Federal Trade Commission is hosting a series of virtual events you can find here.  You can also visit our Learn More section for additional information on consumer protection issues, such as fraud and scam prevention.


Frauds and scams are on the rise and it's important to learn how to protect yourself from them. The Federal Reserve will never contact you via unsolicited calls or emails asking for money or personal information. For more details on common scams using the Federal Reserve's name, please visit the Board of Governor's website. You may also visit the Frauds and Scams section of this website for tips on recognizing and avoiding other types of scams.    

COVID-19 Scams  Are you having difficulty making mortgage payments due to COVID-19 and have questions about forbearance? Maybe you're already in forbearance and need help with next steps. This video from the Consumer Financial Protection Bureau has important facts about requesting mortgage forbearance. You can also go here to learn what to expect when forbearance ends. See FAQs on the COVID-19 Resources page for additional details.


A second round of Economic Impact Payments (EIPs) were extended to millions of Americans at the end of December 2020. Like the first round of payments, certain eligibility criteria had to be met to receive an EIP. As tax season draws near, it is important to know how EIPs are considered when you file your taxes. If you were eligible for an EIP but did not receive all of it, it can be claimed on your 2020 taxes. Visit the Internal Revenue Service's website for more information. You can also visit the Consumer Financial Protection Bureau's website for a helpful guide to EIPs. 

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Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help

Fax: (877) 888-2520

Phone: (888) 851-1920

TTY: (800) 877-8339 (via a relay service)