"What happened to"
my bank account?
If you stop making deposits or withdrawals from your account for a long period of time, a bank may treat your account as "dormant" and it may assess fees for not using your account. After a time, the bank will take any funds out of your account and send it to state officials to hold until the owner claims it. Each state has a department of "unclaimed property." Common types of unclaimed property include:
- Bank accounts and safe deposit box contents
- Stocks, mutual funds, bonds, and dividends
- Uncashed checks and wages
- Insurance policies, certificates of deposit, trust funds
- Utility deposits, escrow accounts
Here's how you can find out if you have any money from an old account. First, if possible, contact the bank where you opened the lost account. If the bank no longer exists, you can search the National Information Center or the FDIC's Bank Find website to find out if the bank was bought by another institution.
If the bank still exists but does not have your account or if you are searching for other types of unclaimed money or property, the Unclaimed Money from the Government site (USA.gov) contains tips for finding unclaimed state, federal, and international money funds that may be owed to you.
When you file a complaint with Federal Reserve Consumer Help, our first action is to determine which Reserve Bank or banking agency has responsibility for investigating your complaint. We then forward your complaint to that regulator and notify you about where the complaint was sent and how to contact that agency. Sometimes we need additional information about your complaint before it can be processed; in those cases, we will send you a letter or contact you by telephone to ask for the needed information. In either case, you should hear from us within 15 business days. If you have been waiting more than 15 business days, please contact us.
On March 17, 2020, due to the Coronavirus pandemic, Federal Reserve Consumer Help temporarily began processing only complaints received electronically. To ensure your complaint is handled timely, please submit it using our online consumer complaint form. If you need assistance completing the online form, please contact Federal Reserve Consumer Help at 1-888-851-1920.
If you submitted a complaint in writing before March 20, 2020 and have not received a response, please contact us regarding the complaint status and to discuss filing alternatives.
the money in my account after I made a purchase?
Retailers, often gas stations, may put a hold on some of the funds in your account to cover purchases you make with a debit or credit card. This is known as debit or credit card "blocking." Retailers may do this to make sure that you have enough money in your account to cover the purchase or that you do not go over your credit limit. Sometimes the block or hold on your account is for more than the amount of your purchase. Also, the hold can last for a day or two, until the transaction is fully processed. Generally, there is no federal law limiting the amount of the hold or block, so when comparing credit and debit card offers, shop around. You may want to consider doing business with card companies that use shorter blocks or that do not allow blocks. For more information, see the Federal Trade Commission (FTC) FACTS for Consumers: Credit and Debit Card Blocking pamphlet.