If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.

Electronic Banking

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  • Other
    • Electronic Banking (FTC)

      Learn about different types of electronic banking, how these services may fit into your lifestyle and your rights under the federal consumer protection laws when things go wrong.

      Español Banca electrónica (FTC)

    • Electronic Transfer Account (ETA)

      Learn more about this low-cost account in which federal benefits, wages, salary or retirement payments can be deposited electronically.

    • A Guide to Direct Deposit

      Explains how direct deposits work, the benefits of using direct deposits, and your federal rights if something goes wrong.

    • A Guide to Direct Payment

      Explains the advantages of paying your bills (i.e., loans, utilities) electronically and your federal rights if something goes wrong.

    • Prepaid Cards: What to Know and Do (Consumer.gov)

      Understand the fees and limitations associated with prepaid cards.

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