If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Consumer Alert

Frauds and scams are on the rise and it's important to learn how to protect yourself from them. The Federal Reserve will never contact you via unsolicited calls or emails asking for money or personal information. For more details on common scams using the Federal Reserve's name, please visit the Board of Governor's website. You may also visit the Frauds and Scams section of this website for tips on recognizing and avoiding other types of scams.    


COVID-19 Scams  Are you having difficulty making mortgage payments due to COVID-19 and have questions about forbearance? Maybe you're already in forbearance and need help with next steps. This video from the Consumer Financial Protection Bureau has important facts about requesting mortgage forbearance. You can also go here to learn what to expect when forbearance ends. See FAQs on the COVID-19 Resources page for additional details.


Did you miss the November 21, 2020 deadline to register for the Economic Impact Payment? You may still be eligible to receive a payment in 2021. See the COVID-19 section of the "Find an Answer" page for more information.






Find An Answer

Do you have a specific question? Browse these categories to find answers to frequently asked questions.

Contact Us

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help

Fax: (877) 888-2520

Phone: (888) 851-1920

TTY: (800) 877-8339 (via a relay service)